• Terms & Conditions

Application

These are the Terms and Conditions on which we supply products.  These Terms and Conditions supersede all previous representations or arrangements between us and contain the entire agreement between us in connection with the products. All other terms and conditions, express or implied, are excluded.  We may update these Terms and Conditions from time to time at our discretion. We recommend that you review these Terms and Conditions before every purchase of products and that you make. 

We are Salvesen Graham Ltd of Unit 1, One Riverside, One Eastfields Avenue, London SW18 1FQ.  If you have any questions on these Terms and Conditions, please contact us at shop@salvesengraham.com

Order Process

Products are not for resale without our prior written agreement, except where you are a trader selling directly to your client for a specific project.

You may order online, or by email.  You are responsible for the content of your order including all measurements.  You cannot change or cancel an order once we have received it.

Any quote we prepare for you is valid for 10 days from the quote date. 

All orders and quotes are subject to these Terms and Conditions.

Price,  payment and credit

We must receive payment for the whole of the price of the products that you order together with the delivery cost before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provided when ordering.

Product prices and delivery costs are subject to change. If a price is changed from that originally quoted or stated on the website, you will be informed if we have accepted your order.

All payments are to be made in pounds sterling. All major credit cards and debit cards accepted for purchasing via the website. For trade invoices payment is accepted using all major credit debit cards when payment is made via the invoice link or via BACs.

New trade accounts will only be opened on production of satisfactory evidence of your ability to pay and of your credit facilities and may be withdrawn by us at any time at our absolute discretion. All trade account customers will be reviewed regularly through our credit checks, credit limits maybe adjusted/removed accordingly by us.

If as a result of a return, you agree to a credit on your account, you must exchange the credit for products before the credit expires. Credit on your account has no cash value and cannot be transferred to a third party without our consent.

Delivery and Returns

We strive to achieve the best lead times for our customers, and ensure that we are keeping these as short as possible. For item specifically times, please see individual item pages on the website. These are subject to change.

Please see our Delivery and Returns page for information on delivery of products and the right to return products.

Product Designs and Materials

Most of our products are made by hand,  where possible using carefully selected skilled makers and craftspeople. Therefore there may be slight variation from product to product in colour, size and finish within our set tolerance. This is what we believe makes our peace is characterful and unique.

For product specific notes, please see the individual product pages on the website.

Due to the nature of natural materials and printing slight colour and variation between batches may apply. Therefore to ensure that you receive a consistent colour match, please order your fabric, wallpaper and products in one order. In each order we will ensure that fabric and wallpaper is from the same batch. Should subsequent orders be placed in future we cannot guarantee that there will not be colour or finish variation.

All samples, descriptive matter and advertising provided by us and any descriptions, illustrations or images contained on the website or elsewhere are provided or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of these Terms and Conditions, and this is not a sale by sample.

Although we have made every effort to display the colours accurately in our website, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from the images you have seen.

Product designs are our own may not be copied or reproduced without our prior approval. Please ensure that you follow the instructions on the website for wallpaper hanging, border hanging and border and wallpaper care. We cannot be liable for any loss or damage arising as a result of any failure to do so.

Cancellation by us

All products are subject to availability. We will notify you if all or part of an order is out of stock, and you  can (i) cancel the products that are out of stock and we shall refund you accordingly; (ii) select alternative products, subject to any appropriate adjustment to the price; of (iii) keep the order and await stock. When stock becomes available, we shall notify you and if you still wish to purchase the products, we shall process the order in accordance with these Terms and Conditions.

Liability

To the extent permitted by law, we shall have no liability to you (i) in excess of a refund of the price paid for the product; (ii) for any loss of goodwill, loss of profit, loss of business, loss of anticipated savings) loss of use, or wasted expenditure; and/or (iii) for any indirect or consequential loss whether or not advised of the possibility of such loss.

We do not exclude any liability for death or personal injury caused by negligence, for fraud or for any other liability which cannot be excluded under any provision of applicable law.

Website use

You are responsible for maintaining the confidentiality of your account or password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.

Our website is mad available for your own, personal use. You agree not to try to gain unauthorised access to our website or any networks, servers or computer systems connected to the website and/ or to reproduce redistribute, sell,  create derivative works from, decompile, reverse engineer or disassemble or part of the website save to the extent expressly permitted by law.

We strive to ensure that all information provided on the website is accurate, particularly for product representation in detail, however to the extent permitted by law, we will not be held liable for any errors or omissions. We recommend that you verify product detail with us if you have queries before placing an order.

We will use reasonable endeavours to make our website available to you at all times. However there may be occasions when access to the site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs or due to failure or of telecommunications links and or equipment. We reserve the right to remove any products content or features from our website for any reason.

All content on our website (including but not limited to logos, images, photos, designs, graphics and text) belongs to us or our licensors,  and is protected by copyright and other intellectual property laws and treaties. Any unauthorised reproduction or copying of such content may result in legal action. While we take all necessary steps to ensure the website is free from viruses, we have no responsibility or liability for any possible viruses. It is your responsibility to ensure appropriate safety measures are in place before downloading any information from the website. To the extent permitted by law, we will not be legally responsible for any loss or damage which may occur to any electronic or other equipment as a result of using the website.

General

You cannot assign your rights or obligations under these Terms and Conditions without our written consent.

These terms and conditions shall be governed by and construed in accordance with the laws of England and the English courts shall have exclusive jurisdiction in relation to any dispute under the Contract. However, we acknowledge that if you are a consumer purchaser you may have the right to bring a cause of action against us in your home court.

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