All items purchased from The Collection by Salvesen Graham item prices exclude delivery costs which are calculated at checkout. With the exception of Fabric, Wallpaper and Borders to be delivered to a US address, products do not include duties and customs costs, which are the responsibility of the buyer.
The delivery charge for all Fabric, Wallpaper and Borders purchased from The Collection by Salvesen Graham to be delivered to a US address will be inclusive of shipping, duties and customs costs. All other products will not include duties and customs costs, which will be the responsibility of the buyer.
We have chosen to partner with several different delivery and courier companies to deliver the best service possible. The most appropriate will be used depending on the size, weight and delivery location of your order. Tracking details are available on request by sending an email to shop@salvesengraham.com
The ability to deliver product to countries is subject to the country of delivery's customs terms and conditions. Cane Trays and Cane Mirrors are not suitable for delivery to the US due to the US custom regulations. All other delivery countires and products are compliant.
Please notes that whilst we deliver to most postal areas geographical location and carrier availability may restrict our service.
Orders outside the UK may incur additional import duties and custom charges. These are levied at the port of ingress and are the responsibility of the purchaser. Larger orders may also be subject to additional charges.
On the rare occasion that there is an issue with a product, please do not hesitate to let us know. Products are classified as faulty in accordance with applicable laws if they are of unsatisfactory quality, not fit for purpose and/or not as described. Please note that products that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty product, please be aware that we only replace like for like, subject to availability. Where possible, we will offer to repair a faulty product and we may also offer a refund. Please send photos of the fault via email (shop@salvesengraham.com) stating the issue and your order details.
If you believe your product was damaged on receipt, please let us know as soon as possible and in any event, within 10 days of receipt so that we can discuss the damage with our courier company who impose a limit on our claims of 14 days.
Any refund, repair or replacement shall be our sole liability in relation to a faulty product. Replacement products are covered by our Terms and Conditions. Your statutory rights as a consumer are not affected.
Please follow the returns process for the return of the product you would like to exchange. You can purchase the new product at your convenience as a separate transaction. Delivery costs for the new product will apply.
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